Returns & Refunds

Last updated: 30 June 2026

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Eligible return cases

Damaged, defective, expired, or incorrect items.
Missing items from your delivered order.
Quality issues reported within the allowed return window.

Refund timing

Approved refunds are processed after item verification.
Cards and bank channels usually settle within 5-10 business days.
Wallet credits (if offered) may appear faster.

Support for returns

Report issues via support@luluhyper-oman.com or +968 2452 0000 with your order ID and item photos.